{"id":990,"date":"2015-07-21T21:05:14","date_gmt":"2015-07-21T19:05:14","guid":{"rendered":"http:\/\/metehantoksoy.com\/?p=990"},"modified":"2015-07-21T21:05:14","modified_gmt":"2015-07-21T19:05:14","slug":"mediamarkttan-televizyon-alinmazmis","status":"publish","type":"post","link":"https:\/\/metehantoksoy.com\/?p=990","title":{"rendered":"MediaMarkt’tan Televizyon Al\u0131nmazm\u0131\u015f"},"content":{"rendered":"

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\"Mediamarkt<\/a><\/p>\n

Merhaba arkada\u015flar. Bu yaz\u0131mda\u00a0biraz farkl\u0131 bir\u00a0konu \u00fczerinde duraca\u011f\u0131z,\u00a0m\u00fc\u015fteri memnuniyeti ve k\u0131zg\u0131n bir m\u00fc\u015fteriyi sakinle\u015ftirememenin ve \u00fcst\u00fcne daha da k\u0131zd\u0131rman\u0131n markaya nas\u0131l zararlar verebilece\u011finden bahsedece\u011fiz. Bu yaz\u0131n\u0131n \u00fc\u00e7 su\u00e7lusu vard\u0131r: MediaMarkt, Philips ve ben. Detayl\u0131ca anlat\u0131yorum, eksik yeri kalmas\u0131n.<\/p>\n

Philips sat\u0131n almadan \u00f6nce ke\u015fke Google’da\u00a0“Philips berbatt\u0131r<\/strong>” diye aratsayd\u0131m*<\/strong> dedim, Hem de Dell**<\/strong> hikayesini bilmeme ra\u011fmen yapmay\u0131 unutmam, bug\u00fcn bu blogu yazmama neden oldu. Tek amac\u0131m biraz etkili olmas\u0131.<\/p>\n

10 g\u00fcn \u00f6nce, \u00dcmraniye MediaMarkt ma\u011faz\u0131na gittim\u00a0ve 1500TL\u00a0alt\u0131ndaki LED televizyonlara bakmaya ba\u015flad\u0131m. Oradaki sat\u0131c\u0131 bana\u00a0Philips 40PFK5300\/12<\/strong> modelini g\u00f6sterdi ve \u0131srarla bunu \u00f6nerdi. Ma\u011fazada cihaz\u0131 test etme imkan\u0131m vard\u0131 evet ama cihaz\u0131n yar\u0131s\u0131n\u0131. Yani MediaMarkt’\u0131n s\u00f6zde “Bakmadan Almam<\/strong><\/em>” slogan\u0131 %50 uygulanan bir \u015fey. Ma\u011fazada cihazlar\u0131n uydu al\u0131c\u0131 mod\u00fcl\u00fcn\u00fc test etme imkan\u0131n\u0131z yok<\/strong>, cihazlara uydu kablosu ba\u011fl\u0131 de\u011fil. Cihaz uydu mod\u00fcl\u00fc kullan\u0131lmadan tam da beklentilerimi\u00a0kar\u015f\u0131layan \u00fcr\u00fcnd\u00fc. Ald\u0131m\u00a0ve eve geldim. As\u0131l hikaye buradan sonra ba\u015fl\u0131yor.<\/p>\n

2 g\u00fcn sonra \u00e7al\u0131\u015ft\u0131\u011f\u0131m yerden izin ald\u0131m ve Philips servisinin kutu a\u00e7\u0131l\u0131\u015f\u0131 ve kurulum yapaca\u011f\u0131 i\u00e7in evde bekledim. 13 Temmuzda Philips Sultanbeyli servisi geldi ve cihaz\u0131 kurdu. Kurulum s\u0131ras\u0131nda cihaz\u0131 yine test ettim ve ger\u00e7ekten uydu mod\u00fcl\u00fcne dokunmazsan\u0131z o fiyatta g\u00fczel cihaz. Kuran servis eleman\u0131\u00a0uydu kurulumuna ge\u00e7ti ve binada ka\u00e7 uydu\u00a0oldu\u011funu sordu. 3 Cevab\u0131m\u0131n \u00fczerine 3 veya 4 LNB kurulumu<\/em> se\u00e7ene\u011fi ile uydu kurulumunu ba\u015flatt\u0131. LNB 1’de TURKSAT 4A ba\u011fl\u0131. Cihaz 25dk LNB1’de tak\u0131l\u0131nca kurulumu yapan ki\u015fi “Turksat uydunuzda, yani LNB1’de frekans d\u00fc\u015f\u00fckl\u00fc\u011f\u00fc var.<\/em><\/strong>” dedi. Bende 2001 y\u0131l\u0131ndan beri kullan\u0131lan eski uydu al\u0131c\u0131s\u0131n\u0131n problemsiz \u00e7al\u0131\u015ft\u0131\u011f\u0131n\u0131<\/strong><\/em> s\u00f6yleyince “eski al\u0131c\u0131lar g\u00fc\u00e7 %1 bile olsa g\u00f6sterirler. Ama bunlar ak\u0131ll\u0131, yani bunlar %85 g\u00fcc\u00fcn alt\u0131nda bulmazlar veya \u00e7ok ge\u00e7 bulurlar<\/strong><\/em>” dedi. 15 – 20 dakika sonra “bunu b\u00f6yle b\u0131rak\u0131n, en ge\u00e7 1 saate bulur<\/strong><\/em>” dedi ve gitti. 3 saat<\/strong>\u00a0bekledim,\u00a0cihaz hala LNB1’dek Turksat’\u0131 bulamad\u0131<\/strong>. Ertesi g\u00fcn apartmana uydu takan firmadan eleman \u00e7a\u011f\u0131r\u0131p, televizyona ba\u011flad\u0131\u011f\u0131m\u0131z kablodan sinyal \u00f6l\u00e7t\u00fcrd\u00fc\u011f\u00fcmde %94<\/strong> oldu\u011fu s\u00f6yledi. Hatta yan\u0131mda 2014 model bir uydu al\u0131c\u0131s\u0131n\u0131 kurdu. Yani ald\u0131\u011f\u0131m televizyonun\u00a0bu konuda s\u0131k\u0131nt\u0131l\u0131 oldu\u011fu b\u00f6ylece anlad\u0131m.<\/p>\n

O g\u00fcn, Philips’i tekrar arad\u0131m\u00a0ve bir servis daha ayarlatt\u0131m. D\u00fc\u015f\u00fcn\u00fcn 3 g\u00fcnl\u00fck televizyona 2. kere<\/strong> servis geliyor. Turksat 4A kurulumuna geldiler. Burada bir noktaya dikkat etmek gerekir, daha 2014 \u00fcretimli\u00a0bir cihaz yeni uydular\u0131 bulmaktan aciz<\/strong><\/em>. Servis geldi, usb bellek ile yaz\u0131l\u0131m g\u00fcncelle\u015ftirmesi yapt\u0131 ve ard\u0131ndan LNB taramas\u0131 ile b\u00fct\u00fcn uydular\u0131 ekleyip gitti. \u00d6nce problemin \u00e7\u00f6z\u00fcld\u00fc\u011f\u00fcn\u00fc\u00a0zannettik. Televizyonu izleme ba\u015flad\u0131k, cihaz\u0131n \u00fczerinde 3 uydudan toplamda 6000 k\u00fcs\u00fcr kanal eklenince cihaz berbat bir \u015feye<\/strong> d\u00f6nd\u00fc. <\/strong><\/em>A\u00e7\u0131k\u00e7as\u0131 bunun tan\u0131m\u0131n\u0131 yapacak kelime bulamad\u0131m. Kanal listesi 15 saniyede<\/strong> geliyor, Smart’ta uygulamalar 15\u00a0saniyenin<\/strong> alt\u0131nda a\u00e7\u0131lm\u0131yor, kaynaklar (hdmi, smart,uydu,tv) aras\u0131nda ge\u00e7i\u015fi 20 saniyelerde<\/strong>. \u00a0Belki de\u00a0bu fiyata bu performans normaldir. Smart Browser’dan film a\u00e7t\u0131k, 2. dakikada cihazda g\u00f6r\u00fcnt\u00fc dondu, ard\u0131ndan ses tak\u0131ld\u0131. 5 dakika bekledik cihaz komutlar\u0131 alg\u0131layamay\u0131nca fi\u015fini \u00e7ekerek yeniden ba\u015flatt\u0131m. Sebebinin 6000 k\u00fcs\u00fcr kanaldan kaynakland\u0131\u011f\u0131n\u0131 d\u00fc\u015f\u00fcn\u00fcp, evde Hotbird ve Digit\u00fcrk’\u00fc kullanmad\u0131\u011f\u0131m\u0131z i\u00e7in tekrar uydu tarat\u0131p bu defa Hotbird ve Digit\u00fcrk’\u00fc kurmamas\u0131 i\u00e7in se\u00e7meyecektim, sadece Turksa’\u0131 se\u00e7ecektim. Taramay\u0131 ba\u015flatt\u0131m ve tam 5 saat bekledi\u011fim halde yine Turksat’\u0131 bulamad\u0131<\/strong>. \u00dcr\u00fcn\u00fcn 6. g\u00fcn\u00fc ve ald\u0131\u011f\u0131n\u0131z \u00fcr\u00fcn \u00e7al\u0131\u015fm\u0131yor. MediaMarkt’\u0131n m\u00fc\u015fteri temsilcisini arad\u0131m. Problem anlatt\u0131m ve \u00fcr\u00fcn\u00fcn yaz\u0131l\u0131m hatal\u0131 oldu\u011fu ve iade istedi\u011fimi s\u00f6yledim. M\u00fc\u015fteri temsilcisi \u00fcr\u00fcn\u00fc ma\u011fazadan ald\u0131\u011f\u0131m\u0131 ve test etme<\/strong> imkan\u0131m\u0131n oldu\u011funu<\/strong><\/em> ve kutuyu a\u00e7t\u0131\u011f\u0131m i\u00e7in \u00fcr\u00fcn\u00fc iade almayacaklar\u0131n\u0131, <\/strong>\u00a0iade alabilmeleri i\u00e7in Philips servisinin hataya dair bize bir belge\u00a0vermesi gerekti\u011fini s\u00f6yledi. Bende ma\u011fazada \u00fcr\u00fcn\u00fcn hatal\u0131 mod\u00fcl\u00fcn\u00fc (uydu mod\u00fcl\u00fc) test ettirmeyerek m\u00fc\u015fteriyi kand\u0131rd\u0131klar\u0131n\u0131<\/strong><\/em> ve ay\u0131pl\u0131 mal satt\u0131klar\u0131n\u0131<\/em><\/strong> s\u00f6yledi\u011fimde \u00f6nce sessiz kalarak cevap vermedi. Israrla iade etmek istedi\u011fimi ve kand\u0131r\u0131ld\u0131\u011f\u0131m\u0131 s\u00f6yledi\u011fimde y\u00fczs\u00fczl\u00fck<\/strong> boyutuna ula\u015farak tekrar ayn\u0131 \u015feyi s\u00f6yledi. Yani,<\/p>\n

MediaMarkt’\u0131n M\u00dc\u015eTER\u0130 MEMNUN\u0130YET\u0130 VE M\u00dc\u015eTER\u0130 \u0130L\u0130\u015eK\u0130S\u0130 \u00dcR\u00dcN\u00dc SATANA KADARDIR. MEDIAMARKT YALAN S\u00d6YLER.<\/strong><\/p><\/blockquote>\n

Philips m\u00fc\u015fteri hizmetlerini arad\u0131m, problemi anlatt\u0131m. Bana kanal listesi indirdip kanal listesini televizyona<\/em><\/strong> aktartt\u0131lar. Burada parentez a\u00e7mal\u0131y\u0131m. Cihaz\u0131n uydular\u0131 bulmadan kanal listesiyle \u00e7al\u0131\u015fmas\u0131 tamamen uydu tarama k\u0131sm\u0131n\u0131n yaz\u0131l\u0131m hatas\u0131d\u0131r.<\/strong> Bu durum, \u015fununla ayn\u0131d\u0131r, hayal edin.\u00a0Laptop ald\u0131n\u0131z, DVD okuyucusu bozuk. Format atam\u0131yorsunuz ve DVD okuyucuda hata var diye servise gidiyorsunuz, servis harddiskinize i\u015fletim sistemini ba\u015fka bir yerden y\u00fckleterek “Hay\u0131r \u00fcr\u00fcn\u00fcn dvd okuyucusu hatal\u0131 de\u011fil, bak\u0131n bilgisayar a\u00e7\u0131l\u0131yor” gibi sa\u00e7ma bir cevap veriyor.<\/em><\/p>\n

Bu iki durum ayn\u0131d\u0131r. Cihaz\u0131n uydu mod\u00fcl\u00fc, uydulara tespit etmeden yaz\u0131l\u0131m hatas\u0131ndan dolay\u0131, Philips kanal listesini manuel olarak aktarmaktad\u0131r. Philips M\u00fc\u015fteri Temsilcisine bunun yaz\u0131l\u0131m hatas\u0131 oldu\u011funu ve bana ay\u0131pl\u0131 mal sat\u0131ld\u0131\u011f\u0131n\u0131 s\u00f6yledi\u011fimde hayat\u0131m boyunca\u00a0hat\u0131rlay\u0131p hat\u0131rlay\u0131p g\u00fclece\u011fim cevab\u0131 vermi\u015ftir.\u00a0\u00a0“\u00dcr\u00fcn\u00fcn ar\u0131zal\u0131 olabilmesi i\u00e7in, ay\u0131pl\u0131 mal say\u0131labilmesi i\u00e7in donan\u0131msal ar\u0131zas\u0131 olmas\u0131 gerekir<\/strong><\/em>” dedi. Yani teknoloji ma\u011fazas\u0131na gidin, \u00e7ama\u015f\u0131r makinesi al\u0131n, ama beyninde program y\u00fckl\u00fc olmas\u0131n, sizde eve getirip \u00e7ama\u015f\u0131r y\u0131kamay\u0131 deneyin<\/em>. Yetkiliye de ayn\u0131 bu cevab\u0131 verdi\u011fimde hat\u0131rlayamad\u0131\u011f\u0131m ba\u015fka \u015feyler<\/strong> gevelemeye ba\u015flad\u0131. \u0130natla \u00fcr\u00fcn\u00fcn ay\u0131pl\u0131 mal oldu\u011funu ve yaz\u0131l\u0131m\u0131 bozuk olan \u00fcr\u00fcn\u00fc nas\u0131l ay\u0131pl\u0131 saymad\u0131klar\u0131n\u0131 sormaya ba\u015flad\u0131\u011f\u0131mda ise bana servis y\u00f6nlendireceklerini ve servisin “hata raporu<\/strong>” tutmas\u0131 gerekti\u011fini s\u00f6yledi.<\/p>\n

Bug\u00fcn yani 21.07.2015 tarihinde eve servis geldi ve gelme sebepleri, m\u00fc\u015fteri hizmetleri taraf\u0131ndan Turksat 4A Kurulumu<\/strong><\/em> olarak aktar\u0131lm\u0131\u015f. Yani Philips M\u00fc\u015fteri Hizmetleri, k\u0131zg\u0131n bir m\u00fc\u015fteriyi sakinle\u015ftirmek yerine, m\u00fc\u015fteriyi aptal yerine koyarak daha da k\u0131zd\u0131rm\u0131\u015ft\u0131r<\/strong>. Gelen servise de cihazdaki hatalar\u0131 g\u00f6sterdim. D\u00fc\u015f\u00fcnsenize cihazda kanal y\u00fckl\u00fc de\u011fil, cihaz\u0131 yeniden ba\u015flat\u0131yorsunuz ve cihaz kendine gelene kadar \u00fczerinde kanal olmamas\u0131na ra\u011fmen size 10 saniye rastgele kanal izletiyor. Hatta servis kullan\u0131rken bile cihaz tak\u0131ld\u0131, servis de fi\u015fi \u00e7\u0131kartarak resetlemek zorunda kald\u0131. Bunu \u00fczerine “bak\u0131n \u00fcr\u00fcndekiler hatalar\u0131 g\u00f6sr\u00fcyorsunuz, hata raporunu yaz\u0131n ben bunu iade edebileyim dedi\u011fimde “\u00fcr\u00fcn hatas\u0131na biz karar vermiyoruz. M\u00fc\u015fteri hizmetleri bizi ar\u0131yor, biz \u00fcr\u00fcn\u00fc al\u0131p onlara g\u00f6nderiyoruz onlar da ekranda bozuk pikseller veya d\u00fcz \u00e7izgiler varsa \u00fcretim hatal\u0131 diye size belge g\u00f6nderiyorlar<\/strong><\/em>” dedi. Yani Philips M\u00fc\u015fteri Temsilcisi taraf\u0131ndan \u015fahs\u0131ma 2. kere yalan s\u00f6ylenmi\u015f oldu<\/strong>.\u00a0\u00a0Servis anlatmaya devam etti,\u00a0“Hata Raporu<\/strong>” diye bir belgenin bulunmad\u0131\u011f\u0131n\u0131<\/strong> s\u00f6yledi\u011finde ger\u00e7ek anlamda kan beynime s\u0131\u00e7rad\u0131. PHILIPS M\u00dc\u015eTER\u0130 H\u0130ZMETLER\u0130 TARAFINDAN, \u00a03. KEZ APTAL YER\u0130NE KONDUM.<\/strong> Bunun \u00fczerine MediaMarkt’\u0131 arad\u0131m ve olaylar\u0131 anlatt\u0131m, ayn\u0131 s\u00f6zleri s\u00f6ylemeye ba\u015flay\u0131nca T\u00fcketici Hakem Heyetine<\/strong> gidip, dava a\u00e7maya karar verdim.<\/p>\n

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PHILIPS ve MEDIAMARKT BERBATTIR. PHILIPS YALAN S\u00d6YLER, MEDIAMARKT S\u00d6ZDE M\u00dc\u015eTER\u0130 MEMNUN\u0130YET\u0130NE SAH\u0130PT\u0130R. PHILIPS MARKA TELEV\u0130ZYON ve MEDIAMARKT’TAN \u00dcR\u00dcN ALINMAZMI\u015e.<\/strong><\/h3>\n<\/blockquote>\n
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G\u00fcncelleme\u00a01:\u00a0<\/span><\/h2>\n

A\u00e7\u0131k\u00e7as\u0131 bu olaya \u015fahit olana kadar biraz da olsa MediaMarkt’tan umudum vard\u0131. Benimle ileti\u015fime ge\u00e7eceklerini ve k\u0131zg\u0131n bir m\u00fc\u015fteriyi sakinle\u015ftirip m\u00fc\u015fteri hizmetlerinin asl\u0131nda iyi olaca\u011f\u0131n\u0131 d\u00fc\u015f\u00fcnd\u00fcm, fakat yan\u0131lm\u0131\u015f\u0131m. \u00d6yle bir m\u00fc\u015fteri hizmeti d\u00fc\u015f\u00fcn\u00fcn ki size ula\u015fmak i\u00e7in\u00a0Twitter \u00fczerinden bilgilerinizi talep ediyor, 1 saat arayla g\u00f6nderiyorsunuz ve 3 g\u00fcn ge\u00e7mesine ra\u011fmen sizinle ileti\u015fime ge\u00e7miyorlar. Bu m\u00fc\u015fteriyle dalga ge\u00e7mek demek de\u011fil de nedir? Bir firma d\u00fc\u015f\u00fcn\u00fcn ve k\u00fc\u00e7\u00fck bir s\u00f6z olan “sizi arayaca\u011f\u0131z<\/strong><\/em>” vaadinin\u00a0arkas\u0131nda bile duram\u0131yor. Bir firman\u0131n m\u00fc\u015fteri ili\u015fkileri bu kadar da berbat olamaz<\/strong>, de\u011fil mi?<\/p>\n

\"Mediamarkt<\/a><\/p>\n

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G\u00fcncelleme 2:\u00a0<\/span><\/h2>\n

Philips Sultanbeyli servisi 27.07.2015 tarihinde tekrar evime geldi. Servisi daha \u00f6nce aray\u0131p cihaz\u0131n ar\u0131zal\u0131 oldu\u011funu kabul edin demi\u015ftim ve 27.07.2015 tarihine cihaza “Standby” y\u00fckleyeceklerini ve b\u00fct\u00fcn problemin \u00e7\u00f6z\u00fclece\u011fini, e\u011fer \u00e7\u00f6z\u00fclmezse ar\u0131zal\u0131 oldu\u011funu kabul edeceklerini s\u00f6ylemi\u015flerdi. Servis geldi, cihaz\u0131n yaz\u0131l\u0131m versiyon numaras\u0131na bakt\u0131, ofisini arad\u0131 ve cihaz\u0131n zaten son versiyonda oldu\u011funu s\u00f6yledi. \u0130\u015fin tuhaf yan\u0131 cihaza kanal listesi zaten son versiyon y\u00fcklendikten sonra aktar\u0131l\u0131yor ki servis bu i\u015flemi 3 kere yapt\u0131. Yani cihaz\u0131n son versiyonda oldu\u011fu bildikleri halde benim dava a\u00e7mam\u0131 geciktirmek ve beni oyalamak i\u00e7in resmen yalan s\u00f6ylediler. Servis yetkilisi beni telefona istedi. Cihaza g\u00fcncelleme gelece\u011finden bahsetti. Cevab\u0131m ayn\u0131 oldu: “Beyefendi ben b\u00fcy\u00fcmesi i\u00e7in eve \u00e7ocuk de\u011fil, \u00e7al\u0131\u015fmas\u0131 i\u00e7in televizyon ald\u0131m ve bu televizyon \u015fu an \u00e7al\u0131\u015fm\u0131yor, yaz\u0131l\u0131m\u0131 hatal\u0131 ve siz bana diyorsunuz ki 6 ay sonra bu televizyona g\u00fcncelleme gelecek. Bebek mi b\u00fcy\u00fct\u00fcyorum ben?”. Bunun \u00fczerine servis “e\u011fer eleman geldikten sonra ar\u0131za devam ederse ar\u0131zal\u0131 belgesini verece\u011fiz” laf\u0131n\u0131 unutup, ar\u0131zal\u0131 belgesini veremediklerini ve genel merkeze bu konuda dan\u0131\u015fmalar\u0131 gerekti\u011fini s\u00f6yledi. Yani, servis art\u0131k sayamad\u0131\u011f\u0131m defa yalan s\u00f6ylemi\u015f oldu ki Philips’in yetkili servisi.<\/p>\n

Hakem heyetine dava a\u00e7aca\u011f\u0131m\u0131 ve servise geldiklerine dair belge talep etti\u011fimde \u015fu an \u00e7amura yatma modundalar ve TARAFIMA\u00a0SERV\u0130S BELGELER\u0130N\u0130 \u0130LETM\u0130YORLAR<\/strong>!. Dava a\u00e7mamam i\u00e7in bana delilleri ula\u015ft\u0131rm\u0131yorlar. Philips m\u00fc\u015fteri hizmetlerini aray\u0131p belgeleri g\u00f6ndermelerini talep etti\u011fimde ise “mail at\u0131n, biz yard\u0131mc\u0131 olam\u0131yoruz” gibi abs\u00fcrt bir cevap ald\u0131m. Plan\u0131m e\u011fer servis belgeleri elime iletilmez ise; televizyona manuel olarak y\u00fcklenen kanal listesine “Hotbird” kanallar\u0131n\u0131 eklemek i\u00e7in uydu kurulumuna ge\u00e7ip uydulara tarataca\u011f\u0131m ve cihaz yaz\u0131l\u0131m hatas\u0131na gelip uydular\u0131 bulmayacak ve servisi \u00e7a\u011f\u0131r\u0131p, servisle olan konu\u015fmalar\u0131m\u0131 video kayd\u0131na al\u0131p servisin geldi\u011fini ve mahkeme i\u00e7in delilleri saklad\u0131\u011f\u0131n\u0131 beyan edece\u011fim. E\u011fer varsa ba\u015fka bir yolu: metehantoksoy@gmail.com adresinden bana ula\u015f\u0131p bana yard\u0131mc\u0131 olabilirsiniz.<\/p><\/blockquote>\n

Dipnotlar:<\/strong><\/em><\/p>\n

*:\u00a0<\/strong>Arama sonu\u00e7lar\u0131n\u0131n bir k\u0131sm\u0131 \u015f\u00f6yle :<\/p>\n

\n
♦ https:\/\/www.facebook.com\/PhilipsSverige\/posts\/446027112158798<\/h6>\n
♦ http:\/\/philips.pissedconsumer.com\/philips-tv-customer-service-sucks-20100130169502.html<\/h6>\n
♦ http:\/\/brand-reviews.philips.com.tr\/7543-tr_tr\/47PFK6309_12\/philips-philips-6000-series-full-hd-led-tv-47pfk6309-119-cm-47-inc-full-hd-led-tv-cift-cekirdekli-dvb-t-c-s-s2-2-tarafl-ambilight-ve-smart-tv-ile-reviews\/reviews.htm?page=6&sort=submissionTime<\/h6>\n
♦ http:\/\/brand-reviews.philips.com.tr\/7543-tr_tr\/47PFK6309_12\/philips-philips-6000-series-full-hd-led-tv-47pfk6309-119-cm-47-inc-full-hd-led-tv-cift-cekirdekli-dvb-t-c-s-s2-2-tarafl-ambilight-ve-smart-tv-ile-reviews\/reviews.htm?page=2&sort=rating&dir=asc<\/h6>\n
♦ https:\/\/www.sikayetvar.com\/philips-tv-berbat-otesi-bir-urun<\/h6>\n
♦ http:\/\/kesmecekarpuz.com\/evlerden-uzak-bir-televizyon-philips-42pfl4307k12-dvb-s-fhd-3d-smart-led-lcd-tv\/<\/h6>\n<\/blockquote>\n

** :\u00a0Jeff Jarvis<\/a><\/em><\/strong>‘in \u00a0What Would\u00a0Google Do?<\/strong><\/em>\u00a0(Google Olsa Ne Yapard\u0131?)<\/em>\u00a0<\/strong>kitab\u0131nda anlat\u0131lan hikaye. Kitab\u0131n yazar\u0131n 2005 y\u0131l\u0131nda m\u00fc\u015fteri memnuniyetinin d\u00fczg\u00fcnl\u00fc\u011f\u00fc ve cihazlar\u0131n fiyat\u0131 y\u00fcz\u00fcnden Dell marka bir cihaz al\u0131r. Cihaz\u0131 ilk kullanmaya ba\u015flad\u0131\u011f\u0131ndan beri s\u0131k\u0131nt\u0131lar ya\u015far. Sorunun halledilmesi i\u00e7in saatlerce telefon g\u00f6r\u00fc\u015fmesi yapar ve her defas\u0131nda \u00fcr\u00fcn problemi \u00e7\u00f6z\u00fclmeden ge\u00e7i\u015ftirilerek ve \u00fcst\u00fcne ba\u015fka problemle geri gelir. Sonunda Haziran 2005’te bununla ilgili blog yaz\u0131s\u0131 yazar, burada insanlar\u0131n Dell sat\u0131n almadan \u00f6nce “Dell sucks”(Dell berbatt\u0131r)<\/em>\u00a0diye googleda arataca\u011f\u0131n\u0131 d\u00fc\u015f\u00fcnerek yazar bloguna Dell’in berbatl\u0131\u011f\u0131yla ilgili bir ka\u00e7 paragrafl\u0131k bir yaz\u0131 yazar. Ard\u0131ndan bir anda insanlar o blogdaki o yaz\u0131 etraf\u0131nda toplanmaya ba\u015flar, link verip yorum yaparlar ve resmi olmayan bir “Dell kar\u015f\u0131tlar\u0131” kul\u00fcb\u00fc kurarlar. En sonunda yazar\u0131n blogu ve bu yaz\u0131s\u0131 Google’da yap\u0131lan “Dell” aramalar\u0131nda Dell’in ana sayfa linkinin birka\u00e7 sat\u0131r\u00a0alt\u0131nda g\u00f6z\u00fckmeye ba\u015flar. M\u00fc\u015fteri memnuniyetsizli\u011fi ve hakk\u0131nda yaz\u0131lan di\u011fer haberler y\u00fcz\u00fcnden, Dell’in hisseleri %50 de\u011fer kaybetti. Jeff’e g\u00f6re bu d\u00fc\u015f\u00fc\u015f\u00fcn su\u00e7u tamamen kendinin de\u011filmi\u015f. Jeff, sadece Dell’e k\u0131zg\u0131n olan m\u00fc\u015fterileri birle\u015ftirmi\u015fti.\u00a0A\u011fustos 2005’te BusinessWeek, “Dell: Blog D\u00fcnyas\u0131nda” diyerek olaya kendi sayfas\u0131nda yer verir. Ar\u0131ndan Jeff, Micheal Dell’e blogunda a\u00e7\u0131k bir tavsiye yaz\u0131s\u0131 yazm\u0131\u015f. Nisan 2006’da Dell, Jeff’in blogunda tavsiye etti\u011fi her \u015feyi yapmaya ba\u015flam\u0131\u015f ve tek tek hakk\u0131nda yaz\u0131 yazan herkese ula\u015fm\u0131\u015f. Hatta bir \u00e7o\u011funun evine teknik destek personeli g\u00f6ndermi\u015f. Hikayenin devam\u0131 i\u00e7in kitab\u0131 sat\u0131n al\u0131p okuyabilirsiniz. Google Olsa Ne Yapard\u0131 kitab\u0131n\u0131 okuman\u0131z\u0131 tavsiye ederim.<\/p>\n

L\u00fctfen daha fazla insana ula\u015fmas\u0131 i\u00e7in yaz\u0131y\u0131 sosyal a\u011flarda payla\u015f\u0131p Repost yap\u0131n\u0131z ki daha fazla insan ma\u011fdur olmas\u0131n. \u0130yi g\u00fcnler.\u00a0<\/strong><\/span><\/h2>\n","protected":false},"excerpt":{"rendered":"

  Merhaba arkada\u015flar. Bu yaz\u0131mda\u00a0biraz farkl\u0131 bir\u00a0konu \u00fczerinde duraca\u011f\u0131z,\u00a0m\u00fc\u015fteri memnuniyeti ve k\u0131zg\u0131n bir m\u00fc\u015fteriyi sakinle\u015ftirememenin ve \u00fcst\u00fcne daha da k\u0131zd\u0131rman\u0131n markaya nas\u0131l zararlar verebilece\u011finden bahsedece\u011fiz. Bu yaz\u0131n\u0131n \u00fc\u00e7 su\u00e7lusu vard\u0131r: MediaMarkt, Philips ve ben. Detayl\u0131ca anlat\u0131yorum, eksik yeri kalmas\u0131n. Philips sat\u0131n almadan \u00f6nce ke\u015fke Google’da\u00a0“Philips berbatt\u0131r” diye aratsayd\u0131m* dedim, Hem de Dell** hikayesini bilmeme ra\u011fmen … Continue reading “MediaMarkt’tan Televizyon Al\u0131nmazm\u0131\u015f”<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-990","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/metehantoksoy.com\/index.php?rest_route=\/wp\/v2\/posts\/990","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/metehantoksoy.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/metehantoksoy.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/metehantoksoy.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/metehantoksoy.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=990"}],"version-history":[{"count":0,"href":"https:\/\/metehantoksoy.com\/index.php?rest_route=\/wp\/v2\/posts\/990\/revisions"}],"wp:attachment":[{"href":"https:\/\/metehantoksoy.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=990"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/metehantoksoy.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=990"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/metehantoksoy.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=990"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}